SLA
PowerVPS has highly available network connections and offers a 99.9% uptime guarantee. This applies to the availability of our network and not your personal internet connection.
SLA
PowerVPS Availability Guarantee ensures
Internet connectivity is provided to PowerVPS customers
99.9% of the time and, as set forth below; PowerVPS will credit Customer's account if PowerVPS fails to meet this Network Uptime Guarantee
during any given calendar month. At Customer's request,
PowerVPS will calculate Customer's "Network
Unavailability" in a calendar month. "Network
Unavailability" consists of the number of minutes
that the PowerVPS Network was not available to the
customer, but will not include unavailability which
Customer fails to report to PowerVPS within
five days, or any unavailability resulting from
(a) Scheduled PowerVPS Network Maintenance,
(b) Equipment failure,
(c) Customer's applications or equipment,
(d) acts or omissions of Customer
(e) any use or user of the service authorized by
Customer or
(f) reasons of Force Majeure.
For each cumulative one half hour (30 minutes)
of Network Unavailability or fraction thereof in
any calendar month, Customer's account shall be
credited for the pro-rated charges for one day of
the PowerVPS Monthly Fee, up to but not exceeding
the monthly hosting fee. This does not include additional
charges such as bandwidth overages.
Limitations of Guarantee
The total credit granted to customer by any aspect
of this Service Level Guarantee during any calendar
month will not exceed the monthly fee for the same
calendar month.
All guarantees will not apply if downtime or unavailability
occurs during standard PowerVPS maintenance
windows, when Customer is notified at least 24-hours
in advance of maintenance activities or unavailability
of service guarantees. PowerVPS.
Credits or remedy will be provided only upon request
of the customer. Requests for credit due to Internet
Connectivity must be received within 5-days of the
failure.
No guarantee or remedy will be provided at any
time for failures determined attributable to reasons
of Force Majeure.
This SLA is subject to change at the sole discretion
of PowerVPS, without notice to Customer. The most
recent revision of this document will be posted
to PowerVPS web site. All changes made to the SLA
will be effective five (5) days after the first
publishing date.
This SLA in no way construes PowerVPS
will guarantee performance against failures of application
specific failures, such as web server software,
operating system software, failing hardware, web
site application features, database performance
or related components. It will be at PowerVPS
sole discretion to determine fault and identify
failure to perform under the obligations of this
SLA.
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