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Our support technicians are available around the clock, 24x7. When you submit a ticket you can select the severity and the urgent tickets are automatically flagged
to the top of our helpdesk for our staff to assist you quickly.
We do a great job when it comes to support!
Knowledge Base
Find answers quickly to the questions most commonly asked by our customers. Our Knowledge Base is filled with everything from solutions to common tasks
to fixes posted by our Support team.
Our Knowledge Base is the fastest way of getting questions answered
Support Ticket
Do you have a complicated issue or need a little more assistance than our Knowledge Base has to offer?
Open a support ticket and one of our friendly, knowledgeable staff members will provide assistance to you 7x24x365 every day of the year
Below is a guide to the approximate response times for support requests opened through our online help desk:
- Severity 1 = 15 minute response time*
- Severity 2 = 4 hour response time
- Severity 3 = 24 hour response time
- Non-urgent = Into our Standard queue
Phone & Email Support
Our phone, email & chat support team can help you quickly troubleshoot basic issues such as server reboots and service upgrades.
Our Support Team is trained and has experience in dealing with any server issue or question you may have
*A Severity 1 ticket should only be used when a server is completely down. It is not intended for situations where email not working, or for example when a single website is inaccessible. Tickets submitted with an inappropriate severity level will be reassigned to a more appropriate one.
Preferred Methods for Support
Knowledge Base
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Support Forum
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Other ways to get intouch with our Support Team
Paid Assistance and Help
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Submit a Support Ticket
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s. Lorem Ipsum is simply dummy text of the. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Below is a guide to the approximate response times for support requests opened through our online help desk:
- Severity 1 = 15 minute response time
- Severity 2 = 4 hour response time
- Severity 3 = 24 hour response time
- Non-urgent = Goes into our Standard queue
A Severity 1 ticket should only be used when a server is completely down. It is not intended for situations where email not working, or for example when a single website is inaccessable. Tickets submitted with an inappropriate severity level will be reassigned to a more appropriate one.
Lorem Ipsum is simply dummy text of the printing and typesetting industry: