Support & Help Section

Get all the Help you need in one place...

Our support technicians are available to help you. When you submit a ticket you can select the severity and the urgent tickets are automatically flagged to the top of our helpdesk for our staff to assist you quickly. We do a great job when it comes to support!

Knowledge Base

Find answers quickly to the questions most commonly asked by our customers. Our Knowledge Base is filled with everything from solutions to common tasks to fixes posted by our Support team.

Our Knowledge Base is the fastest way of getting questions answered

Browse through our Knowledge Base

Support Ticket

Do you have a complicated issue or need a little more assistance than our Knowledge Base has to offer?

Open a support ticket and one of our friendly, knowledgeable staff members will provide assistance to you


Submit a Ticket to our Support Team
Below is a guide to the approximate response times for support requests opened through our online help desk:

  • Severity 1 = 15 minute response time*
  • Severity 2 = 4 hour response time
  • Severity 3 = 24 hour response time
  • Non-urgent = Into our Standard queue

Email Support

Our email support team can help you quickly troubleshoot basic issues such as server reboots and service upgrades.

Our Support Team is trained and has experience in dealing with any server issue or question you may have


Contact our Support Team
*A Severity 1 ticket should only be used when a server is completely down. It is not intended for situations where email not working, or for example when a single website is inaccessible. Tickets submitted with an inappropriate severity level will be reassigned to a more appropriate one.
        

Preferred Methods for Support

Knowledge Base

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Browse through our Knowledge Base

Support Forum

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s. Lorem Ipsum is simply dummy text of the. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

Lorem Ipsum is simply dummy text of the printing and typesetting industry:
Browse through our Support Forum

Other ways to get intouch with our Support Team

Paid Assistance and Help

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Click here to browse our list of Basic and Advanced Paid Assistance

Submit a Support Ticket

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s. Lorem Ipsum is simply dummy text of the. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

Below is a guide to the approximate response times for support requests opened through our online help desk:
  • Severity 1 = 15 minute response time
  • Severity 2 = 4 hour response time
  • Severity 3 = 24 hour response time
  • Non-urgent = Goes into our Standard queue
A Severity 1 ticket should only be used when a server is completely down. It is not intended for situations where email not working, or for example when a single website is inaccessable. Tickets submitted with an inappropriate severity level will be reassigned to a more appropriate one.

Lorem Ipsum is simply dummy text of the printing and typesetting industry:
Click here to submit a Ticket to our Support Team
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