Our support technicians are available to help you. When you submit a ticket you can select the severity and the urgent tickets are automatically flagged
to the top of our helpdesk for our staff to assist you quickly. We do a great job when it comes to support!
Find answers quickly to the questions most commonly asked by our customers.
Our Knowledge Base is filled with everything from solutions to common tasks
to fixes posted by our Support team.
Our Knowledge Base is the fastest way of getting questions answered
Do you have a complicated issue or need a little more assistance than our Knowledge Base has to offer?
Open a support ticket and one of our friendly, knowledgeable staff members will provide assistance to you
Below is a guide to the approximate response times for support requests opened through our online help desk:
- Severity 1 = 15 minute response time*
- Severity 2 = 4 hour response time
- Severity 3 = 24 hour response time
- Non-urgent = Into our Standard queue
Our email support team can help you quickly troubleshoot basic issues such as server reboots and service upgrades.
Our Support Team is trained and has experience in dealing with any server issue or question you may have
*A Severity 1 ticket should only be used when a server is completely down. It is not intended for situations where email not working, or for example when a single website is inaccessible. Tickets submitted with an inappropriate severity level will be reassigned to a more appropriate one.